Return Policy

ONLINE STORE RETURN POLICY
*DUE TO THE COVID-19 PANDEMIC, WE ARE CURRENTLY UNABLE TO ACCEPT RETURNS ON ONLINE PURCHASES.

You can contact us at: sales@wellwellwellnc.com if you have any questions.

FOR RETURNS ON IN-STORE PURCHASES:

*In order to get a full refund, the product(s) MUST be UNOPENED and must be approved by Well Well Well.

Opened and/or used products, and products that fall under the category of non-refundable, or any items marked as non-refundable/Final sale will not be accepted.

We CANNOT accept any returns from products in the following categories:

  • Items for use in Fridge/Freezer/Probiotics
  • All Grocery items: Including but not limited to food items, snacks, etc.
  • Clearance Items
  • Items which have been removed from their original packaging, assembled or modified
  • Any items marked as non-refundable/non-returnable on the product page

*Please note: as we are not the manufacturers of the products we sell. If you have an efficacy and/or warranty issue, or a complaint with a product, or if you require assistance on the product, please contact the manufacturer at the number on the packaging.

IN-STORE RETURN POLICY

For customers who would like to return an item from an in-store purchase, we are happy to issue a credit note, return or exchange it for you provided it falls within the guidelines below.

All prospective returns require receipts and are subject to company approval:

A valid receipt is required to process a prospective return/exchange.
Only credit notes are issued (with exceptions according to company approval) on unopened and unaltered items.

Returns will NOT be accepted on opened and/or used products, including empty bottles/containers or products.

  • Refunds or exchanges must be made within the time frame outlined in the return policy ONLY to applicable products
  • Items that cannot be exchanged and are non-refundable include: Probiotics, Fridge/Freezer items and groceries and perishable Items, Beauty, Personal Hygiene & Practitioner Brands
  • Reduced price, clearance or final sale items cannot be exchanged and are non-refundable 

GROCERY & PERISHABLE ITEMS – Including but not limited to dairy, refrigerated dairy alternatives, foods requiring refrigeration, kombucha, probiotics, any other items that must be kept refrigerated cannot be exchanged and are non-refundable 

PERSONAL HYGIENE AND BEAUTY PRODUCTS

  • Personal hygiene and beauty products cannot be exchanged and are non-refundable 
  • Exceptions: Any items that have an intact original seal accompanied with a valid receipt will be deemed acceptable for return or exchange within 7 days

VITAMINS/SUPPLEMENTS (not including Practitioner Brands)

  • Refunds or exchanges must be made within 5 days
  • Refunds or exchanges require a valid receipt
  • Opened items are NOT valid for a store credit or a refund or exchange 

PRACTITIONER BRANDS (Practitioner brand items cannot be exchanged and are non-refundable. This list includes but is not limited to the following brands):

  • Douglas Labs
  • Genestra
  • Pure Encapsulations
  • Unda