Frequently Asked Questions
Call Well Well Well during hours of operation to place an order over the phone anytime Monday to Saturday 9:30am – 6:00pm EST and Sunday 11am – 4:00pm EST. Our Customer Experience Team will be more than happy to help you place your order over the phone.
All orders require approximately 1-3 business days of processing time.
For Canada wide deliveries: Depending on your delivery address, orders will take approximately 1-7* business days after processing is done at our warehouse. For more information regarding Canada wide deliveries, refer to the following link: Domestic Delivery Information After your order is processed, your credit card will be charged and you will be e-mailed your tracking number. All orders within Canada can be tracked at Canadapost.ca or by logging into your Well Well Well online shop account. All Canadian orders are shipped by Canada Post.
*Customers located in the NWT, Yukon and some remote areas of Canada may be contacted for additional shipping charges.
Shipping US & Elsewhere
The estimated delivery times will vary based on your shipping selection. If you select "Small Packet USA Air" you will NOT be able to track your order. Please refer to the following link for estimate shipping times: International Delivery Information
Due to each country's import restrictions and regulations, please check with your local authorities for information on restrictions and regulations that may affect your ability to receive your order.
We will not be able to issue a refund of any kind for orders seized or destroyed by Customs unless the order is returned back to our shipping centre in an undamaged and resalable condition. A refund will be issued for the cost of the merchandise only; shipping costs cannot be reimbursed. In addition, if wellwellwellnc.com is billed for the cost of the return shipment due to restrictions, you may be responsible for that cost, too.
wellwellwellnc.com cannot be held responsible for any laws or regulations that result in additional costs to your order, such as taxes or duties, nor any related seized products or delivery delays. By ordering from wellwellwellnc.com, you agree to the policies stated above. wellwellwellnc.com reserves the right to change these policies at any time, and we have the right to refuse service to any customer at our sole discretion.
Yes, we are located at 318 Ontario St., St Catharines, ON, L2R 5L8
We follow strict packing processes and utilize effective materials to ensure your items stay protected on their way to you. Unfortunately, it’s possible that your package might incur damage during shipment. In some rare cases, an item may be defective.
Please request a refund or replacement with the following: order number, pictures of the damaged product(s) and or explanation of defective item(s). The customer care team will asess and process the request if all criteria and information is correct and available.
Yes, you can email us at firstname.lastname@example.org or call us at 1-905-684-2276 to see if we can special order your item for pick up or delivery.
Unfortunately, at this time if the product received was not damaged upon arrival we are unable to accept returns.
We use Canada Post Expedited Shipping to ensure you receive your order within 1–7 business days domestic (Canada only) from when it leaves our warehouse. Our shipping department will ensure all orders are packaged securely, including bubble wrap for fragile items so that your products arrive just as effective as the day they ship!
Our product specialists are available at our retail location, located in St. Catharines ON. We do not consult over the phone or give recommendations. At the retail location the product specialist can best advise according to your health requirements in conjunction with your doctor or health care practitioner.
Every first Wednesday of each month we have a Customer Appreciation Day Sale, where all regular priced items are 20% off. We also have regular promos and sales happening monthly.
For purchases $59.99 and over, before tax, standard shipping is free for shipping in Ontario, Canada ONLY.