Refund Policy


For customers who would like to return an item from an in-store purchase, we are happy to issue a credit note, return or exchange it for you provided it falls within the guidelines below.

All prospective returns require receipts and are subject to company approval:

A valid receipt is required to process a prospective return/exchange.
Only credit notes are issued (with exceptions according to company approval) on unopened and unaltered items.

Returns will NOT be accepted on opened and/or used products, including empty bottles/containers or products.

  • Refunds or exchanges must be made within the time frame outlined in the return policy ONLY to applicable products
  • Items that cannot be exchanged and are non-refundable include: Probiotics, Fridge/Freezer items and groceries and perishable Items, Beauty, Personal Hygiene & Practitioner Brands
  • Reduced price, clearance or final sale items cannot be exchanged and are non-refundable 

GROCERY & PERISHABLE ITEMS – Including but not limited to dairy, refrigerated dairy alternatives, foods requiring refrigeration, kombucha, probiotics, any other items that must be kept refrigerated cannot be exchanged and are non-refundable 


  • Personal hygiene and beauty products cannot be exchanged and are non-refundable 
  • Exceptions: Any items that have an intact original seal accompanied with a valid receipt will be deemed acceptable for return or exchange within 7 days

VITAMINS/SUPPLEMENTS (not including Practitioner Brands):

  • Refunds or exchanges must be made within 5 days
  • Refunds or exchanges require a valid receipt
  • Opened items are NOT valid for a store credit or a refund or exchange 

PRACTITIONER BRANDS (Practitioner brand items cannot be exchanged and are non-refundable. This list includes but is not limited to the following brands):

  • Douglas Labs
  • Genestra
  • Pure Encapsulations
  • Unda